Terms and Conditions

Welcome to Amrin Bakers. These Terms and Conditions govern your use of our website and the purchase of products from our online platform. By accessing or using our site, you agree to comply with these terms in full. Please read them carefully before placing any orders.

1. Use of the Website

a. You must be at least 18 years old to make purchases from our website.
b. You are responsible for maintaining the confidentiality of your login credentials.
c. You agree to provide accurate, current, and complete information during registration and checkout.
d. You may not use our site for any unlawful or unauthorized activities, including data scraping, fraud, or reselling without permission.

2. Product Information and Pricing

a. We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that all content is free from errors, omissions, or misrepresentations.
b. Prices are subject to change at any time without notice.
c. Promotional offers, discounts, and deals are valid for a limited time only and may carry additional terms.

3. Orders and Payments

a. Placing an order on our website constitutes an offer to buy the selected items.
b. We reserve the right to accept, decline, or cancel any order at our sole discretion, including for reasons such as product unavailability, pricing errors, or suspected fraud.
c. By confirming an order, you agree to pay the full amount, including applicable taxes and delivery fees.
d. All payments are securely processed by trusted third-party payment providers. We do not store or access your full payment information.

4. Shipping and Delivery

a. We aim to process and deliver orders promptly, but delivery times are estimates only and may vary.
b. Delivery services are available within Colombo and selected nearby areas. Charges may apply based on distance and order size.
c. We are not liable for delays caused by third-party delivery services or unforeseen circumstances.

5. Returns and Refunds

a. Please refer to our Refund Policy (Section 9) for full details on eligibility, timelines, and procedures.
b. Only certain items may be eligible for return or refund. Perishable or custom-made products are generally non-returnable.

6. Intellectual Property

a. All website content—including text, graphics, images, product designs, and logos—is the property of Amrin Bakers and protected by intellectual property laws.
b. You may not copy, reuse, distribute, or modify any content from our site without our prior written consent.

7. Limitation of Liability

a. Amrin Bakers, its directors, employees, or affiliates will not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the website or products.
b. We make no warranties, express or implied, regarding the suitability, reliability, or performance of any product.

8. Amendments and Termination

We reserve the right to change, update, or terminate these Terms and Conditions at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the new terms.

9. Refund Policy

We aim for complete satisfaction. If you're not happy, here’s what you need to know:

Returns

• Eligibility: Returns accepted within 24 hours of purchase.

• Condition: Unused, in original packaging, with proof of purchase.

Refunds

• We will inspect the returned item and notify you of approval.

• Refunds will be made to the original payment method (i.e., the same medium through which payment was initiated).

• Shipping charges are non-refundable.

Exchanges

• Allowed within 24 hours for size, flavor, or other product changes.

• Subject to availability and must be in original condition.

Non-Returnable Items

• Gift cards

• E-vouchers or digital products

• Custom or personalized items

• Perishable goods (e.g., fresh bread, pastries, desserts)

Damaged or Defective Items

• Contact us within 24 hours of delivery.

• We will offer a replacement or full refund based on availability.

Return Shipping

• Customers are responsible unless the return is due to our error.

• For faulty or incorrect products, we provide free return labels.

Processing Time

• Refunds/exchanges processed in 3–5 business days.

• Bank processing may take 5–10 business days.

Contact Information

If you have any questions about these Terms and Conditions, please contact us:

📍 Address: No. 10/1/1, Neelamahara Road, Katuwawala, Boralesgamuwa
📞 Phone: 011 456 2676
📱 WhatsApp: 077 977 1651
📧 Email: amrinbakers@gmail.com